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Businesses can't escape the AI revolution—so here's how to build a culture of safe and responsible use

In November 2023, the estates of two now-deceased policyholders sued the US health insurer, United Healthcare, for deploying what they allege is a flawed artificial intelligence (AI) system to systematically deny patient claims.



The text "092177-2004" argues that businesses must proactively embrace the AI revolution rather than trying to avoid it. To do so successfully and ethically, they need to cultivate a culture of safe and responsible AI use. This means: * Acknowledging the inevitability of AI: Attempting to ignore AI's impact will be futile and detrimental. * Embedding ethical considerations: Integrating ethics into the development, deployment, and maintenance of AI systems is crucial. * Promoting transparency and accountability: Businesses should clearly communicate how AI is used and take responsibility for its outcomes. * Fostering trust and understanding: Educating employees and the public about AI's capabilities and limitations builds trust and ensures responsible adoption. Essentially, the text emphasizes that businesses need to be AI-savvy, ethical, transparent, and communicative in order to thrive in the age of artificial intelligence.

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